Reference

How goldsbat Handles Your Personal Information

This page sets out exactly what data goldsbat collects when you open an account, how that data is used, and what rights you hold over it — all subject to your local law and eligible regions.

Account data protectionbKash, Nagad, Rocket payment privacyCookie controls explainedData access on requestBangladesh-region eligibility applies

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REACH THE PRIVACY TEAM

Contact Us About Your Data

If you want to request access to your personal data, ask for a correction, or raise a concern about how your information has been handled, our account support team is here to help. You can reach us through the channels below. Include your registered email address and a brief description of your request so we can route it to the right person without delay.

DATA PRACTICES IN DETAIL

How We Protect and Manage Your Information

Understanding our data-handling approach helps you make an informed choice about your account. We apply security measures at every stage — from the moment you submit your phone number at registration through to each bKash, Nagad or Rocket transaction you complete. Every process described below is designed to keep your information under your control wherever local law and eligible regions allow.

Encryption at Every Step

All data transmitted between your device and our servers is encrypted using SSL. This applies to account login, wallet transactions via bKash or Nagad, and any support messages you send.

Cookie Controls You Can Set

We use cookies for session management, fraud prevention and analytics. You can adjust non-essential cookie preferences from the settings panel on any page without affecting your account access.

Retention and Deletion Policy

Account data is retained while your account is active and for a period after closure as required by applicable rules. You may request deletion of non-essential data at any time through our support channels.

Who Can See Your Data

Only authorised goldsbat staff and contracted processors with a specific operational need access personal data. Third-party analytics partners receive anonymised session data only, never your wallet or identity details.

What This Privacy Policy Covers

goldsbat Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

goldsbat collects the information you provide when creating an account — your name, email address, phone number and any payment details you submit through bKash, Nagad or Rocket. We also gather device and session data automatically: IP address, browser type, and the pages you visit. This

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data is used to verify your identity, process wallet transactions, resolve account disputes and improve how the platform behaves on your device. We do not sell your personal data to third parties. Payment data shared through bKash, Nagad or Rocket is handled in accordance with those
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providers' own security standards, and we do not store full wallet credentials on our servers. Where we engage third-party processors — for example, analytics providers or fraud-detection services — those parties receive only the minimum data needed and are contractually bound to keep it confidential. Retention
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periods depend on the nature of the data: account data is kept for as long as your account remains active and for a reasonable period after closure, as required by applicable regulations. Availability of all services depends on your local law and the eligible regions we
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operate in. If you have questions about how a specific piece of your information is used, reach out through the contact paths listed in the support section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions Answered

The questions below cover what we hear most often from account holders in Bangladesh about data rights, wallet privacy and how to make a formal request. If your question is not here, use the live chat or email route in the support section above.

We collect your name, email, phone number and any identity documents needed for verification. Device data such as your IP address and browser type is also recorded automatically when you log in.

We do not store full wallet credentials. Payment references and transaction IDs are recorded for dispute resolution, but your PIN and wallet authentication remain solely with your payment provider.

Submit a data access request via the Help Centre form in your account dashboard or by emailing support. We will confirm receipt and respond within the timeframe required by applicable regulations.

Yes. You can request corrections through account settings or by contacting support. Deletion requests are handled subject to any retention obligations under applicable law for your region.

We do not sell your data. We share minimal information with contracted processors — fraud detection, analytics — who are bound by confidentiality agreements. We never pass your wallet or identity data to advertisers.

We use essential cookies for session security and optional cookies for analytics. Non-essential cookies can be toggled off from the cookie settings panel without affecting your login or account wallet functions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How goldsbat Handles Your Personal Information

Contact Us About Your Data

How We Protect and Manage Your Information

Encryption at Every Step

Cookie Controls You Can Set

Retention and Deletion Policy

Who Can See Your Data

Your Privacy Questions Answered

01 What personal data does goldsbat collect when I open an account?

02 Does goldsbat store my bKash, Nagad or Rocket wallet details?

03 How can I request a copy of the data goldsbat holds on me?

04 Can I ask for my personal data to be corrected or deleted?

05 Does goldsbat share my information with third parties?

06 Are cookies used on goldsbat, and can I control them?

Privacy Policy

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